When buying online, you cannot try on and feel the products. We understand that might cause some issues and that you may wish to return an item. We want you to be fully satisfied with every item that you purchase from j76. You may exchange or return the item within 30 days of the order date to j76cw.com for a refund of the purchase price, minus the shipping or other additional charges (restocking fee may apply). Your refund will be in the same form of payment originally used for the purchase.
Items to be returned must be in its original condition with all labels intact, including all labels sewn inside the product. The item must never have been worn, damaged, washed or altered in any way.
J76 Online Return Policy does not apply to all items. Sale item cannot be exchanged or returned.
J76 will refund shipping for any faulty items returned to us. However, we cannot accept liability for an item until it is returned and has been confirmed as faulty. We will also not refund any shipping charges unless the item(s) are confirmed as faulty. J76 is not responsible for the loss or delay of packages being returned.
Returned Address: J76 Athletic Wear 1132-2929 Barnet Hwy Coquitlam BC, V3B 5R9 Tel: 604-468-7787
1. Do bamboo products shrink or stretch?
Please follow care instructions to avoid shrinking or stretching. We recommend wash your bamboo products cold water, hang or flat to dry. Our bamboo wear is designed to stretch while still retaining its shape.
2. Is your products 100% bamboo?
Our bamboo products are made of 70% natural bamboo rayon, 24% cotton, 6% spandex so they are exercise friendly and always stretchable.
3. Where is the company based and products made?
J76 is based in Vancouver, B.C. Canada. All of our bamboo products are ethnically resourced and made in Canada. Feather Lite athletic wear collection is imported.
4. Is bamboo products better than cotton for hot weather?
Bamboo clothing is lightweight and breathable making it ideal for hot weather. Studies show bamboo clothing is more breathable than cotton and its moisture wicking properties help keep your body fresh and dry.
5. What to do if I'm in between sizes?
Our bamboo products are soft and stretchable, please size down if between sizes. Feel free to send us an email email@example.com or call us at 604-468-7787 if you need further assistance for sizing. Size Chart is just a generic guide, fit may very from person to person.
6. What makes your Feather Lite Collection special?
Feather Lite Collection is made with superior technologically advanced fabrics that enhances maximum performance and comfort. Perfect to wear for workout or as premier leisure wear. Sports bras run smaller in general. For more assistance please contact us via firstname.lastname@example.org or 604-468-7787.
7. What is your inseam for leggings and pants?
For most leggings, inseam is approximately 26-28". For most pants, inseam is approximately 31-32".
8. Do you have any retail locations and what is your store hours?
We have one retail location in Coquitlam Shopping Centre, we are located in the lower level near London Drugs. Our store address is 1132-2929 Barnet Hwy, V3B5R9, British Columbia, Canada. Our current store hours is Mon-Thurs & sat 10am to 6 pm. Fri 10am to 7pm and Sun 11am to 6am.
9. How do I return your products? Do you provide return labels?
All Clearance items are final sale. Regular-priced items are refundable/exchangeable within 30 days for online purchase and exchangeable but not refundable 14 days for in-store purchase. Customers are responsible for shipping the unwanted merchandise back to the following address at their cost.
Please return to:
J76 Bamboo Wear
(Coquitlam Shopping Centre)
1132-2929 Barnet Hwy,
V3B5R9, B.C, Canada
10. What if I have other questions?
Customer is always our priority. Please feel free to reach out anytime if you have any question. You can send us an email to email@example.com, Facebook messages @J76 Bamboo & Athletic Wear, or call us at 604-468-7787. We will reply your inquiries as soon as we can.